Blog #Leadership

Welcome to the Blogs by the Excel Group Team. We're passionate about building Team and Management Effectiveness.

Why We Returned To This Hotel  (again and again) After Vowing "Never Again". -    5 Keys to a Customer Service Culture
4 min read

Have you ever had what you felt was lousy service while on holiday, and vowed never to return? Well, this hotel experience transformed us. We've all heard or read about nightmare experiences in hotels or resorts.

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What is the Difference Between a Coach and a Manager?
2 min read

"What's the difference between a Manager and a Coach?" That question often leads us to another:

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