Have you met a manager who (unknowingly) undermines the engagement of others? Now more than ever attracting and keeping good talent will depend on how well managers in an organization lead/coach people. While Artificial Intelligence is growing in use, anyone who manages people, should understand the importance Behavioural Intelligence for effective coaching. Managers have an impact on team engagement, talent retention, and productivity. To make sure you're coach-leading your staff in the way that works best for them - and helps them work their best for you - here are 10 tips outlined below.
Many managers make incorrect assumptions about coaching. It's important that a manager uses a clear and consistent coaching model, and understands the "why" - to enhance staff engagement and performance - as well as the "how" - using a collaborative questioning dialogue model of engagement. The manager should be able to distinguish between 'bossing, coaching, counseling, training, and therapy." Coaching seeks engage for commitment vs. manage for compliance.
A manager who sees people's potential is far better at coaching them towards it. A manager that judges people based on past and current performance, or believes that people are inherently limited, will not make a strong effort to engage staff for optimal performance. An engaged, well-coached employee will out-perform one who is being mismanaged by a weak boss while a mis-managed team member will be shopping their resume to leave. A person tends to quit their manager more than the company.
It's crucial that you start with a coaching model that is research-based and proven. That being said, there is a difference between taking a two-day seminar on coaching, and actually developing coaching skills. The course is an event, but the other is a process. Just as getting into (and staying in) shape requires consistent workouts rather than just one visit to the "fitness bootcamp" class, becoming a great coach isn't a quick fix. After acquiring the coaching knowledge, it's important to engage in continuous application. Partner with an organization that offers ongoing follow-up options. (See Coaching the Coaches for more information on a proven, research-based model.)
When coaching staff, be aware that each person has different motivators and communication styles. Learn the styles of your team in order to adapt your communication to the listener for increased impact. If someone is slower to speak and respond, for example, allow them time to think and process rather than interrupting with 'helpful' suggestions. Effective coaching adapts to the unique style and needs of the person being coached. (learn about DISC here and get a free DISC overview download)
With engagement at all levels of the organization, investment in a coaching culture will achieve greater traction and superior results. Sometimes a lack of engagement or support from senior management can be a real coaching roadblock. Present a case for the economic benefits of coaching, and make sure that they can see the ROI involved.
6. Prioritize your time - Stay focused.
Coaching can happen in different ways with different needs and circumstances. At times, there will be "mini" spontaneous coaching opportunities that shouldn't be missed. Often we call this "lazer coaching" in the moment. On other occasions, longer or more intensive coaching sessions are called for. Plan your coaching times and know when enough is enough. Keep the session focused on arriving at a solution within the time frame allowed - avoid endless verbalization about the problem, and coach to a resolution.
A manager who regularly steps in to solve staff's problems isn't doing them (or himself) any favors. He's only training them to bring him the problems, rather than solving them. Coach your staff to develop their confidence and problem-solving ability. This alone will increase organizational efficiency. Sometimes the simple question, "What can you do about it?" will help to uncover a solution.
To support your continued growth, make sure that you get regular feedback. Awareness of where and how you are succeeding (and not) will assist you in making the changes you need for sustained improvement. This is an area where 360 Feedback is often helpful.
One of the greatest skills a coach/manager must practice is active listening. Fully deploy active listening skills with an open mind in order to ask more effective questions of the coachee, and get to the heart of an issue to assist them in finding a solution. (hint-- put communication devices away)
The rate of change in the world today means that every year, more and more of what we've previously learned becomes obsolete. Keep current with the latest research and development in the field. A great way to multi-task is listen to leadership/coaching podcasts while commuting or on a stationary bike at the gym. Stay sharp in engaging your team for superior results. Remember "Organizations don't achieve results. People do."
In the Spirit of Growth...
Chuck Reynolds, Chief Team Officer- Excel Group
As Chief Team Officer @ XLTeamwork.com Chuck is a Creative business leader/writer/husband/dad/real estate investor. Passionate about leadership, faith, family, entrepreneurship, and helping organizations understand and leverage their talent. Visit www.XLTeamwork.com for more information.
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